FREQUENTLY ASKED QUESTIONS
1. How can I cancel my order?
When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order. Please contact us via form here or email: [email protected]
- After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.
- The activated access code is non-refundable/returnable
- Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.
2. Why was my payment declined?
- The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
Your card has expired. Check if your card is still valid.
Your order has been rejected by our risk center due to certain factors.
- Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.
Need more help? Please contact us by fill the form here.
3. Delivery time frame
- Your order will be delivered via email after purchasing. You have 24 hours to cancel if you make the wrong order.
- For new customers, we need a process for verification from 30 mins to 12 hours. All digital access codes are guaranteed to be sent to customers’ email addresses within 12 hours after paying, usually can download immediately after paying. Customers can email us for urgent orders; we will reply ASAP.
- If you don’t receive the access code or have trouble using it, please contact us at our email address: [email protected] We will send you an alternate access code as soon as possible.
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